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Below is the sequence of questions and information exchange normally used for placing an order. Please review this and have the answers ready or perform the steps as indicated before you call to place the order. You may find it helpful to print this page before you place your order with us.
  1. Have you ordered with Drain-All before?
    • Yes
      • Continue with questions below
    • No, I want to place an order with a PO or verbal authorization
      • Please fax your credit references and tax-exempt certificate to 865-977-6658
      • Proceed with the questions below
    • No, I am going to use a credit card for the order
      • Please review the questions below, have the answers ready and then call 865-970-9290 to place your order
  2. Are you the contact person for this order? If you are not the contact person for this order, please provide this information for yourself and also be prepared to provide the following information for the contact person for this order.
    • Name
    • Title
    • Company
    • Division
    • Mail Address
    • Street
    • City
    • State
    • Country
    • Zip
    • Phone (Extension?)
    • Fax
    • Email
  3. What is the billing address ?
  4. Where would you like the invoice sent and how - by FAX or by Email?. Have the details ready, phone number or email address and person's name if other than you.
  5. Where would you like the order shipped?
    • Company Name
    • Division
    • Street address
    • Special location, shipping dock if needed
    • City
    • State
    • Country
    • Zip
    • Attention of a person if needed
  6. What is your purchase order # or authorization designation for the order
  7. What would you like to order?
    • Part #
    • Model Name
    • Description
    • Quantity
  8. How would you like your order shipped?
    • UPS:
      • Preferred shipping method is via UPS. The freight can be prepaid and added to your invoice or we can ship and bill to your UPS Account number.
    • FedEx:
      • Please note if you ship FedEx Ground, there is a pickup fee charged by FedEx and that will be added to the invoice. Please contact Drain-All to find out the current pickup fee
    • Other:
      • Any shipping method can be used. If UPS is not going to be used, contact Drain-All 865-970-9290 to discuss the cost and make arrangements..
  9. Where do you want the order acknowledgement sent and how - by FAX or by Email?. Have the details ready, fax number, phone number or email address and person's name if other than you.?
  10. The invoice will also be sent to your accounts payable department. Please have that contact person or department email address ready.
  11. Credit card payments:
    • Visa/MasterCard and American Express cards are accepted. Have the following information available when you call.
      • What type of card will you be using?
      • What is the card #?
      • What is the expiration date?
      • What is the name on the card?
      • What is the security number on the card?
      • What is the billing address for the card?
An order acknowledgement will be emailed or faxed to you with pricing and the ship date. Once the order has been processed and shipped, an invoice will be mailed or emailed.

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